The Independent Adjuster applying for a National Flood Insurance Program (NFIP) Flood Certification Number (FCN) card are certified through the Adjuster Certification process administered by the NFIP iService Claims team on behalf of FEMA.

The FEMA Form FF-81-110 is located on the FEMA Website Library. Go to http://www.fema.gov/library/viewRecord.do?id=2581 to obtain a copy of the Adjuster Certification Application Form.  This form is used to collect information from individuals seeking to become certified flood adjusters.

Direct link to Adjuster Certification Application for download:

Please e-mail  the completed Adjuster Certification Application to iService_Claims@ostglobal.com. Click on the Adjuster Certification Application Submission link below to submit your inquiry.


Adjuster Certification Application Submission

If you have specific questions about the NFIP Adjuster Certification process, please e-mail your questions to iService_Claims@ostglobal.com. Click on the Adjuster Certification Questions link below to submit your inquiry.

Adjuster Certification Questions

If you require a status of your Flood Certification Number (FCN) or have specific questions regarding the Adjuster Certification process, please e-mail your questions to iService_Claims@ostglobal.com. Click on the FCN Questions link below to submit your inquiry. Please remember to check your SPAM folder if you are anticipating receipt of your FCN.

FCN Questions

If you require immediate assistance, please direct your questions to the iService Team at iService_Claims@ostglobal.com.

In addition, you may fax the completed Adjuster Certification Application to the NFIP iService Claims team at (301)-577-3421.