The Independent Adjuster applying for a National Flood Insurance Program (NFIP) Flood Certification Number (FCN) card are certified through the Adjuster Certification process administered by the NFIP iService Claims team on behalf of FEMA.

The FEMA Form FF-81-110 is located on the FEMA Website Library. Go to http://www.fema.gov/library/viewRecord.do?id=2581 to obtain a copy of the Adjuster Certification Application Form.  This form is used to collect information from individuals seeking to become certified flood adjusters.

Direct link to Adjuster Certification Application for download:

Please e-mail  the completed Adjuster Certification Application to iService_Claims@ostglobal.com, Subject: Adjuster Certification Application Submission or by selecting the following:

 ·Adjuster Certification Application Submission

If you have specific questions about the NFIP Adjuster Certification process, please e-mail your questions to iService_Claims@ostglobal.com, Subject: Adjuster Certification Question or by selecting the following:

-Adjuster Certification Questions

If you need a status on your Flood Certification Number (FCN) number, FCN card or have specific questions about the card process please e-mail your questions to iService_Claims@ostglobal.com, Subject: FCN Question or by selecting the following:

-FCN Questions

If you require immediate assistance, please direct your questions to the iService Team at iService_Claims@ostglobal.com.

In addition, you may fax the completed Adjuster Certification Application to the NFIP iService Claims team at (301)-577-3421.