U.S. Department of Homeland Security 

National Flood Insurance Program 

8400 Corporate Drive, Suite 350 

Landover, MD 20785 


W-09076 

 
November 18, 2009 

 

MEMORANDUM FOR: Write Your Own Principal Coordinators and the 
                National Flood Insurance Program Servicing Agent 

FROM: NFIP Clearinghouse 

SUBJECT: NFIP iService Company Regional and Field Support Update 


The purpose of this memorandum is to communicate the updated assignments of iService Regional 
and Field Support personnel. 


The chart below highlights assignments and contact information for all Regional Field Support 
Managers. The Acting Regional Managers in Regions I and X will be replaced in the upcoming 
months. As these positions are filled, additional bulletins will be published to communicate the new 
resources. 


Contact your iService Business Consultant if you have any questions. 

cc: Vendors, IBHS, FIPNC, Government Technical Representatives 

 

Suggested Routing: Claims, Underwriting, Marketing 

 

iService Regional and Field Support Team Assignments 

Region 

Name 

Title 

e-mail 

I 

Walter McGuckin 

Acting Regional Manager 

wmcguckin@ostglobal.com 

II 

Walter McGuckin 

Regional Manager 

wmcguckin@ostglobal.com 

III 

Walter McGuckin 

Regional Manager 

wmcguckin@ostglobal.com 

IV 

Lynne Magel 

Regional Manager 

lmagel@ostglobal.com 

IV 

David Clukie 

Regional Liaison 

dclukie@ostglobal.com 

V 

Rich Roths 

Regional Manager 

rroths@ostglobal.com 

VI 

Mark Lujan 

Regional Manager 

mlujan@ostglobal.com 

VII 

Monique Pilch 

Regional Manager 

mpilch@ostglobal.com 

VIII 

Erin May 

Regional Manager 

emay@ostglobal.com 

IX 

Adam Lizarraga 

Regional Manager 

alizarraga@ostglobal.com 

X 

Adam Lizarraga 

Acting Regional Manager 

alizarraga@ostglobal.com