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Originally announced at the 2011 National Flood Conference in New Orleans earlier this year, the FEMA Map Information eXchange (FMIX) is pleased to offer an expanded Live Chat service with extended hours and added services. Live Chat provides the opportunity for FEMA stakeholders to interact with Map Specialists in real-time via an online portal. Map Specialists can now assist customers with the Map Service Center website and products, including how to find and order flood maps. The FMIX also supports a wide variety of other topics, including Letters of Map Change (LOMCs), Elevation Certificates and the release of new flood maps. The FMIX is truly FEMA’s one-stop-shop for assistance with your flood hazard mapping needs.
Map Specialists are now available for online chat Monday through Friday, from 9 a.m. to 6 p.m. Eastern Time. To use Live Chat, visit the FMIX Web site at https://www.floodmaps.fema.gov/fhm/fmx_main.html or the Map Service Center website at http://msc.fema.gov/. You can also reach the FMIX by telephone at 1-877-FEMA MAP (1-877-336-2627) or by e-mail at FEMAMapSpecialist@riskmapcds.com.
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