Changes to the Map Service Center
Changes to the Map Service Center
MSC + FMAC = FMIX
No, it’s not gibberish; it’s the new FEMA Map Assistance Center. On
March 1, 2010, the contact center for FEMA’s Map Service Center (MSC)
was consolidated into the current FEMA Map Assistance Center (FMAC) to
provide a one-stop shop for a variety of information, products,
services, and tools that support the National Flood Insurance Program
(NFIP). To reflect this consolidation, the name of the FMAC changed to
the FEMA Map Information eXchange, or FMIX. You can link to FMIX
information from the FEMA site (https://www.floodmaps.fema.gov/fhm/fmx_main.html).
Ordering NFIP Mapping Products
Customers will still order mapping products from the MSC either online at http://msc.fema.gov
or via phone. MSC customer service representatives are
available to assist with this process and can now be reached by calling
the toll-free number for the FMIX, 1-877-FEMA-MAP (1-877-336-2627),
option 2, or by e-mailing MSCservices@riskmapcds.com.
General NFIP Information
Map Specialists are still available to answer questions and provide
information about the NFIP. They can be reached by calling the
toll-free number for the FMIX, 1-877-FEMA-MAP (1-877-336-2627), option
1, or by e-mailing FEMAMapSpecialist@riskmapcds.com.
The
eWatermark will offer more information on other related topics in upcoming articles.
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